AI Engineer

Job Description

OFFRE D’EMPLOI – ENTREPRISE NON SPÉCIFIÉE

POSTE: AI Engineer
ENTREPRISE: Entreprise non spécifiée
TYPE DE CONTRAT: CDI intérimaire
LIEU: Laâyoune
SALAIRE: 5000 DH

DESCRIPTION DE L’OFFRE:
We are seeking a dynamic and communicative Contact Center AI Engineer to join our team. In this role, you will work closely with our contact center operations team to deploy and customize AI copilots for various use cases within contact center environments. You will be responsible for writing technical requirements, mapping customer needs, and conducting light integrations with contact center applications. As a brand ambassador and local product evangelist, you will be responsible for understanding, promoting, and presenting our solutions to both internal teams and external stakeholders.
Responsibilities:

Partner with contact center operational leads to translate contact center operational needs into scalable AI copilot solutions.
Mapping customer requirements into clear technical specifications for low-code or API-based integrations.
Conduct hands-on integrations and API configurations with CRMs, telephony systems, case management tools, and data mapping to tailor AI copilots for specific contact center use cases.
Design and document technical requirements and data flows to guide development and ensure seamless integration with contact center platforms.
Serve as a trusted advisor and local evangelist for AI-driven contact center solutions, delivering demos, workshops, and stakeholder briefings.
Provide prompt engineering and optimization support to refine AI copilot responses and enhance customer interactions.
Stay abreast of emerging trends in generative AI, convers… [Description complète disponible sur demande]

INFORMATIONS:
– Localisation: Laâyoune
– Salaire: 5000 DH
– Type de contrat: CDI intérimaire
– Avantages sociaux selon la convention collective

POSTE BASÉ À LAÂYOUNE