Customer Service Representatives

Job Description

OFFRE D’EMPLOI – ENTREPRISE NON SPÉCIFIÉE

POSTE: Customer Service Representatives
ENTREPRISE: Entreprise non spécifiée
TYPE DE CONTRAT: Freelance
LIEU: Marrakech

DESCRIPTION DE L’OFFRE:
Position: Customer Service Representative
Company: Callnovo Inc.
Location: Remote
Working Hours:3 PM – 1 AM BJT (Monday, Tuesday, Wednesday, Friday, Saturday)Equivalent to 8 AM – 6 PM Morocco Time (Off on Thursday and Sunday)
Job Responsibilities:

Deliver excellent customer service through calls and emails.
Follow basic troubleshooting steps to resolve technical issues for customers.
Complete assigned tasks within work hours.

Qualifications:

Extensive experience in hotline service with troubleshooting skills.
Experience in the consumer electronics industry is a plus.
Strong sense of responsibility.
Familiarity with GDPR regulations.
Ability to understand KPI requirements and follow the Team Leader’s instructions.

How to Apply:
If you meet the qualifications and are interested in this opportunity, please submit your resume and cover letter.
Job Type: Full-time
Pay: 8,000.00DH – 10,000.00DH per month
Application Question(s):

How many years of call center experience do you have?
How many years of experience do you have working on e-commerce platforms?
How many years of experience do you have in troubleshooting and technical support?
How many years of experience do you have in the electronics industry?
Are you familiar with the General Data Protection Regulation (GDPR)?
Are you familiar with smart cameras?
What is your level of proficiency in English and French?
What is your current employment status, and how soon can you start working?

INFORMATIONS:
– Localisation: Marrakech
– Type de contrat: Freelance
– Avantages sociaux selon la convention collective

POSTE BASÉ À MARRAKECH