Business Analyst

Job Description

OFFRE D’EMPLOI – ENTREPRISE NON SPÉCIFIÉE

POSTE: Business Analyst
ENTREPRISE: Entreprise non spécifiée
TYPE DE CONTRAT: Alternance
LIEU: Nador
SALAIRE: 3000 DH

DESCRIPTION DE L’OFFRE:
We are seeking a dynamic and communicative Contact Center Technical Business Analyst to join our team. In this role, you will work closely with our Data Engineers to deploy and customize CX tools for various use cases within contact center environments. As a brand ambassador and local product evangelist, you will be responsible for understanding, promoting, and presenting our solutions to both internal teams and external stakeholders. You will be responsible for writing technical requirements and map customer needs, identifying ways to improve tool adhesion and experience.
Responsibilities:

Collaborate with AI Engineers and Project Managers to understand and articulate the capabilities of current and future contact center solutions
Analyze and document business requirements for contact center teams, translating them into technical specifications for low-code tool customization
Provide support for tool utilization and engage in prompt engineering to ensure solutions are effectively customized and aligned with business requirements
Configure AI-based applications, including support for Prompt Engineering and report analysis
Stay up-to-date with emerging trends in Generative AI and their potential applications in contact center environments
Develop and deliver compelling presentations and demonstrations of our solutions to various stakeholders, including senior management and potential clients
Act as a liaison between technical teams, operations managers, and end-users t… [Description complète disponible sur demande]

INFORMATIONS:
– Localisation: Nador
– Salaire: 3000 DH
– Type de contrat: Alternance
– Avantages sociaux selon la convention collective

POSTE BASÉ À NADOR